Policies
Notice of Privacy Practices
This notice describes how health information about you may be used an disclosed and how you can get access to this information. PLEASE REVIEW THIS INFORMATION CAREFULLY.
Legal Duty
We are required by federal and state law to maintain the privacy of your health information. We are also required to give you this Noice about our privacy practices, our legal duties and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is an effect. This Notice takes effect April 14, 2003, and will remain in effect until we replace it.
You may request a copy of our Privacy Practice Notice at any time. For more information or additional copies of this Notice, please contact us at the telephone number listed in the Company information section at the top of this Notice. If and when permitted by applicable, we have the right to change our privacy practices; if we do so, we will notify you in writing of these changes.
Use and Disclosers of Health Information
We are permitted, by law, to use and disclose health information about you for reasons concerning treatment, payment an healthcare operations. Examples:
Treatment: We may disclose your health information to a physician or other healthcare provider that is providing treatment or other health services to you.
Payment: We may disclose your health information to obtain payment for services that we provide you.
Operations: We may disclose your health information in connection with our healthcare operations, which include administration and planning and other tasks that help us improve that quality.
Family and Friends: We may disclose your health information to a family member, relative, or friend that has been identified by you while you are present. If you are not present, professional judgment will be utilized to determine whether a disclosure is required or in your best interest. We will only disclose information that is believed to be relevant to the person’s involvement in your health care or payment related to your health care. We may disclose your health information in order to notify such person of your location, general condition or death.
Requirements of the Law: We may disclose your health information when we are required to do so by Law.
Patient Bill of Rights & Responsibilities
As an individual receiving home medical equipment services from our organization, you have the right to:
Be fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits as well as any modifications to the plan of care.
Be informed, both orally and in writing, in advances of care being provided, of the charges, including payment for care/services expected from third parties, and any charges for which the client /patient will be responsible.
Receiving information about the scope of services that the organization will provide and specific limitations on those services.
Participate in the development and periodic revision of the plan of Refuse care or treatment after the consequences of refusing care treatment are fully presented.
Be informed of clients/patient rights under state law to formulate an Advanced Directive, if applicable.
Have one’s property and person treated with respect, consideration, and recognition of client/patient dignity and individuality.
Be able to identify visiting personnel members through proper identifications.
Be free from mistreatment, neglect, or verbal, mental, sexual, physical abuse, including injuries of an unknown source, and misappropriation of client/patient property.
Voice grievances/complaints regarding treatment or care, lack of respect of property or recommend changes in policy, personnel, or care/service without restraint, interference, coercion, discrimination, or reprisal.
Have grievances/complaints regarding treatment or care that is (or fails to be) furnished, or lack of respect of property investigated.
Confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information (PHI).
Be advised on the agency’s policies and procedures regarding the disclosure of clinical records.
Choose a health care provider, including choosing an attending physician orders, if applicable.
Be informed of any financial benefits when referred to an organization.
Be fully informed of one’s responsibilities.
